Dealing with Difficult People
This interactive half day workshop teaches strategies to deal with the difficult people encountered at work and in our daily lives.

Definition of a difficult person. Why they are difficult.
Types of difficult people. Effective coping strategies.
Think before you speak. Modes of difficult behaviour.
Know your hot buttons. Resultant workplace issues.
When to call for help.

Workshops available in Vancouver, BC. For more information, email Sandy@softskillsforsuccess.com.